Refund Policy

1.You have 14 business days (from the date of receipt) to return your item for any reason. This does not apply to personalised packaging, gift cards and our handmade artist paintings.

Please note: Personalised paintings as well as our handmade artist paintings cannot be returned. These products are personalised and customised so we cannot resell them.

2. Items must be returned in their original condition (unopened and in original packaging). Refunds will be processed within 14 business days of receiving your package.
To be eligible for a return, your item must be unused and in the same condition you received it (including original packaging).
Please do not return packages directly to our studio. Contact us at wawddsaz@gmail.com
to submit your return request so that we can provide the most appropriate return address based on the issue.

3. Return shipping costs are the responsibility of the customer unless it is an error on our part.

4. Once we receive and inspect the returned item, we will send you a confirmation email and refund the amount due within 15 business days.